Privacy Policy
| OUR PRIVACY POLICY AT A GLANCE DE UN VISTAZO | |
| WHO ARE WE? | We are MENAKI and we process your personal data as the Data Controller. This means we are responsible for how we use and protect your data. See more in the explanation below. |
| WHAT DO WE USE YOUR DATA FOR? | We will use your data (obtained online), among other purposes, to manage the purchase of products or services, handle your enquiries, and, if you wish, to send you our personalised communications. See more in the explanation below. |
| WHY DO WE USE THEM? | We are entitled to process your data for different reasons. The main one is that we need to process them to perform the contract you accept with us when making a purchase or using one of our services or features, although there are other reasons that entitle us to do so, such as our interest in handling your enquiries or the consent you give us to send you our newsletters, among others. See more in the explanation below. |
| WHO DO WE SHARE YOUR DATA WITH? | Compartiremos tus datos con prestadores de servicios que nos ayudan o dan soporte, como pueden ser las empresas de transporte, que llevan tu envío a casa. Ver más en la explicación de abajo. |
| YOUR RIGHTS | You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to have it transferred, as we explain in detail below. See more in the explanation below. |
We invite you to read our Privacy Policy in full below to understand in detail how we will use your personal data and the rights you have in relation to them.
BEFORE WE START...
In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our clients and users, regardless of the channel or medium of MENAKI in SPAIN that you use to interact with us.
We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data:
- We make all information permanently available in this Privacy Policy, which you can consult whenever you see fit, and also,
- you will also find information about each processing of your personal data as you interact with us.
• Some names we will use in this Privacy Policy:
- When we talk about our Platform, we are generally referring to any of the digital or in-person channels or media you have used to interact with us, the main ones being:
▪ Our Website, www.menaki.es.
Por correo tradicional, email o teléfono.
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA? The data controller is:
MENAKI STUDENT SL with VAT number B56793821, a company currently operating in Spain selling household and home products.
Data Protection Officer email: info@menaki.es
In other words, MENAKI (hereinafter, "We") is the Controller of the processing. This means that we are responsible for processing and protecting your personal data.
2. WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA FOR?
Depending on the products, services or features you wish to use at any given time, we will need to process some data or others, which in general will be, depending on the case, the following:
▪ your identifying data (for example, your name, surname, language and country from which you interact with us, contact details, etc.);
▪ financial and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
▪ connection, geolocation and browsing data (in case you interact with us from your mobile, for example);
▪ financial and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
▪ your identifying data (for example, your name, surname, language and country from which you interact with us, contact details, etc.);
Remember that, when we ask you to fill in your personal data to give you access to any feature or service of the Platform, we will mark some fields as mandatory, as they are data we need to be able to provide you with the service or give you access to the feature in question. Please bear in mind that, if you decide not to provide us with that data, it is possible that you will not be able to enjoy those services or features.
Depending on how you interact with our Platform, we will process your data for the following purposes:
| PURPOSE | + info |
| 1. For the development, fulfilment and performance of the purchase or service contract you have entered into with Us on the Platform. |
This purpose includes the processing of your data mainly for: • Contact you in relation to updates or informational communications related to the contracted features, products or services, including the sending of quality surveys about the products or services provided.
- Manage possible returns once you have made a purchase and manage requests for information on the availability of products, product reservations through the Platform, as these options are available at any given time. - For billing purposes and to make available to you the tickets and invoices for the purchases you have made on the Platform. |
| 2. To handle the requests or enquiries you make through Customer Service channels. | We only process the personal data that is strictly necessary to manage or resolve your request or enquiry. Additionally, we record the IP address from which the query was made, with the sole purpose of verifying that these privacy policies have been accepted in accordance with current legislation. |
| 3. For marketing purposes. |
This purpose includes the processing of your data mainly for: To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including the sending of personalised information about our products or services through various means (such as email or SMS). Likewise, we may send you this information through push notifications if you have activated them on your mobile device. - Therefore, please bear in mind that this data processing involves the analysis of your profile as a user or customer to determine your preferences and, therefore, which products and services best suit your style when sending you information. For example, based on your purchase and browsing history (namely, based on the products you have clicked on), we will make suggestions about products we think may interest you and, if you are a registered user, we will provide you with the "cart recovery" feature. - Remember that you can unsubscribe from the Newsletter at any time and at no cost through the «Newsletter» section of the Platform, as well as through the instructions we provide in each communication. If you do not wish to receive push notifications, you can deactivate this option on your mobile device. - To carry out promotional actions (for example, for the development of contests or the sending of your list of saved items to the email address you indicate). By participating in a promotional action, you authorise us to process the data you provide in connection with each promotional action and we may communicate it through various media such as social networks or on the Platform itself. In each promotional action in which you participate, the legal bases will be available where we will provide you with more detailed information on the processing of your data. - To disseminate on the Platform or through our social network channels photographs or images that you have shared publicly, always provided you give us your consent to do so. |
| 4. Usability and quality analysis for the improvement of our services. | If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to introduce improvements to it. Likewise, we occasionally carry out quality actions and surveys aimed at understanding the degree of satisfaction of our clients and users and detecting those areas in which we can improve. |
3. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:
| Purpose | Legal basis |
| 1. Development, fulfilment and performance of the purchase or service contract. |
The processing of your data is necessary for the performance of the purchase contract or provision of services that binds you to us. It is possible that some data processing associated with the purchase process is activated only because you request it or authorise us to do so, such as informing you of the availability of our products. In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved when a purchase payment is made and, in particular, for you, as it allows us to put measures in place to protect you against fraud attempts by third parties. |
| 2. Customer Service |
We consider that we have a legitimate interest in handling the requests or enquiries you raise through the various existing contact channels. We understand that the processing of this data is also beneficial for you, insofar as it allows us to serve you properly and resolve the queries raised When you contact us, in particular, for the management of incidents related to your order or the product or service purchased through the Platform, the processing is necessary for the performance of the purchase contract. When your enquiry is related to the exercise of the rights we inform you about below, or to complaints related to our products or services, what entitles us to process your data is compliance with legal obligations on our part. |
| 3. Marketing |
The legal basis for processing your data for marketing purposes is the consent you provide, for example, when you accept to receive personalised information through various means, when you authorise the sending of push notifications on your mobile device, or when you accept the legal bases to participate in a promotional action or to publish your photographs on the Platform or on our social media channels. To show you personalised information, we consider that we have a legitimate interest in carrying out profiling using the information we have about you (such as your browsing activity, preferences or purchase history) and the personal data you have provided us with, such as age range or language, as we understand that the processing of this data is also beneficial for you because it allows you to improve your experience as a user and access information in accordance with your preferences. |
| 4. Usability and quality analysis | We consider that we have a legitimate interest in analysing the usability of the Platform and the degree of user satisfaction, as we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service. |
4. HOW LONG WILL WE KEEP YOUR DATA?
The retention period for your data will depend on the purposes for which we process it, as explained below:
| Purpose | Retention period |
| 1. Desarrollo, cumplimiento y ejecución del contrato de compraventa o servicios | Trataremos tus datos durante el tiempo necesario para gestionar la compra de los productos o servicios que hayas adquirido, incluyendo posibles devoluciones, quejas o reclamaciones asociadas a la compra del producto o servicio en particular. En algunas ocasiones, únicamente trataremos los datos hasta el momento en que tú decidas. |
| 2. Customer Service | Trataremos tus datos durante el tiempo que sea necesario para atender tu solicitud o petición. |
| 3. Marketing | Trataremostus datos hasta que te des de baja o canceles tu suscripción a la newsletter. Si participas en acciones promocionales conservaremos tus datos por un plazo de seis (6) meses desde que finalice la acción. |
| 4. Usability and quality analysis | Trataremostus datos puntualmente durante el tiempo en el que procedamos a realizar una acción o encuesta de calidad concreta o hasta que anonimicemos tus datos de navegación. |
Regardless of processing your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep them duly stored and protected for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case have prescribed, we will proceed to delete the personal data.
5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
In order to fulfil the purposes set out in this Privacy Policy, it is necessary for us to give access to your personal data to third parties that support us in the services we offer you, namely:
▪ financial entities,
▪ entities for fraud detection and prevention,
▪ technology service providers,
▪ providers and collaborators of logistics, transport and delivery services,
▪ providers of services related to customer service,
▪ providers and collaborators of services related to marketing and advertising.
6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. You may exercise them free of charge by writing to us at our address info@menaki.com, simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may ask you for a copy of an identity document.
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to: - Ask us for access to the data we hold about you.
• Ask us to rectify the data we already hold. In any case, please bear in mind that by actively providing us with your personal data through any channel, you guarantee that it is true and accurate and you undertake to notify us of any change or modification thereof. Any loss or damage caused to the Platform or the Platform's data controller or any third party due to the communication of erroneous, inaccurate or incomplete information in the registration forms shall be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not that of third parties, except as permitted under this Privacy Policy.
• Ask us to erase your data to the extent that it is no longer necessary for the purposes for which we need to process it as informed above, or where we no longer have a legal basis to do so.
• Ask us to restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of the data or to keep it beyond the time necessary when you may need it.
If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2 where we explain the purposes for which we process your data.
When our legal basis for processing your data is your consent or the performance of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided us with in a structured, commonly used and machine-readable format, in order to transmit it to another entity directly, where technically feasible.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular, before the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).
7. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA?
We offer functionalities or services that require us to process the personal data of a third party that you provide us with. If you provide us with Personal Data of third parties, you guarantee that you have informed them of the purposes and the way in which we need to process their personal data.
8. CHANGES TO THE PRIVACY POLICY
We may modify the information contained in this Privacy Policy when we deem it appropriate. Should we do so, we will notify you through various means via the Platform (for example, through a banner, a pop-up or a push notification), or we may even communicate it to your email address when the change in question is significant with regard to your privacy, so that you can review the changes, assess them and, where applicable, object to or unsubscribe from any service or functionality. In any case, we suggest you review this Privacy Policy from time to time in case there are minor changes or we introduce some interactive improvement, bearing in mind that you will always find it as a permanent information point on our Website.
9. INFORMATION ABOUT COOKIES
We use cookies to facilitate your browsing on the Platform, to understand how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to find out in greater detail about the cookies we use, their purpose and other information of interest.
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